You must have access to a printer to print the recovery key.You must be logged in as an administrator.It must also be enabled and activated (or turned on). For Windows 7, the Trusted Platform Module (TPM) version 1.2 or higher must be installed.Windows 7 - Enterprise or Ultimate edition.Windows 8 - Professional or Enterprise edition.
Only someone with the right encryption key (such as a personal identification number) can decrypt it.īitLocker is used in conjunction with a hardware component called a Trusted Platform Module (TPM). Device encryption helps protect your data by encrypting it. BTW my tech buddy in Texas sent me a link this morning, where Window 10 updates are causing issues, similar to mine all over our country.BitLocker Drive Encryption is a native security feature that encrypts everything on the drive that Windows is installed on. If i can’t unlock, all i am wanting to do is get about 300Mb of tax work off the hard drive and i will reinstall Windows 10. I see where I could possible access the bitlocker with my Dell Pin # but CAN’T GET TO THE PROPER SCREEN TO TRY IT. FYI–on set up Dell asked me for a Pin # for that computer and i wrote it down. What has me baffled is I have looked at Youtubes with the same issues and the same screen and I have followed them EXACTLY but do not get any result.
My best lifetime friend is a software writer and electrical engineer in Dallas, TX USA as well and he has helped on multiple occasions to send me things to try and it does not work. I contacted Microsoft and they blamed Dell saying Dell had its own form of bitblocker contact them.
So i began investigating how to resolve and as stated above Dell worked on it several times and finally refunded me 90% of their fee since they could not fix.
I NEVER set it up, NEVER had a code or anything. I had to go to this computer to even see what a bitlocker was. It never appeared, THEN the screen goes blue and it asks me for the bitlocker code. At open it appeared to be taking updates and I waited and waited for the password box. Had not opened it for a long time since it’s use is income tax only. BTW I have the Dell Pin # that was required to open the computer new………but CAN NOT get to the screen to put the pin in to gain access.
Can you help? I would be forever grateful. An old 5100 from 2005 and a workhorse XPS 8700. I have to begin my tax season in a week or so and will have no other option but to scrub the hard drive and reinstall Windows 10 I own two other Dells that are and have worked great. I have always been one to follow directions to the T. I am not that computer savvy but no idiot either. Those files are locked and between me, my tech friend in Dallas Texas, USA, Dell and Microsoft chat……….I am at wits end I even went to Youtube….and precisely followed step by step by step on multiple videos and can’t gain access to the key to reopen the computer. I have one tax program on the computer is all and had not used it since last April………maybe opening it one time to look at a return. I have a Dell 4371 and NEVER launched Bitlocker…….and until this episode, never knew it existed! It closed me out on startup two weeks ago.